June 2010

JUNE 2010

On June 1st, 2010, the LG Art Cool operated from about midnight to about 8:30am. Then both the indoor and the outdoor unit iced over, and the melt destroyed the carpet in the room as well as a mattress and a bedframe.

I am now the proud owner of a smelly and ruined mattress and a mildewed bedframe thanks to this crappy AC Unit's initial tour de force. 11 months after purchase, it managed 8 consecutive hours of performance. Indeed, before it did $1800 of damage to my home in belongings, it triumphantly cooled the room for the first time.




See above, the iced-over indoor unit




...the iced over outdoor unit



the melting indoor unit


the soaked wall, carpet, and bedframe



and the most current state of the bedframe, permanently blackened with mildew, that we now live with.

On June 7th, 2010, under the recommendations of LG Operations Manager John Piquaro tel. 1(866) 793-0323, extension 7002, my HVAC tech continued calls to LG Tech Support to try to get resolution. The support ticket / claim number CDM )
On June 14th, 2010 La Plant visited my home at 1pm. He installed a Supco brand 60.000 amp surge protector ($28.99) as this was suggested by Jim West at at LG Tech SUpport. The unit was restarted at 1:10pm and turned itself off with error code C6 by 1:16pm.
I am now ready to receive a credit for the faulty unit and a portion of the expenses associated with repairing it.

All the different support codes I have received over this fun year.







Jim West LG Product Support 1(888) 865-3026
CNM 100 503 2737 01
later, CNM100 608 859 987

Grant Meyers Target Sales (305) 451-3515

Support at Go Ductless (866) 793-0323
Support TIcket #292-5152
later, Support TIcket #210-2757

John Piquero, Go Ductless (866) 793-0323
Order#1607




The LG tech center seems eager to claim that past problems have been resolved and cases closed due to LG action, when in fact, no problems have ever been resolved. This is one way I got so many different error codes for the exact same problem. For instance, in the conversation between Dave LaPlant and LG Tech Support posited that the former problem must’ve actually been error code “C06”, not “C6.” The supposed “C06” problem must’ve been resolved by the new compressor motherboard send 12/29/10, and that only now now our new problem is “C6.” Well, that is not the case. This unit has always shown exactly the same error code since the first day it was installed. That error code is “C6” not “C06.”


At this time, going outdoors to pull the plug between the compressor and the indoor unit will allow the unit to work for no more than five or ten minutes before the error code c6 returns and the unit shuts off.

Simply put, this unit doesn't work and never has. I am seeking a working LG unit of any make or model, and a complete refund of all expenses associated with tech work mandated by LG tech support.

Company rating of ACWholesalers.com aka GoDuctless,com

Okay, well, a C-(minus) is still passing, but hard to bring home to mother.

GoDuctless and AC Wholesalers share the same address:
14359 Miramar Parkway #322
Miramar, FL 33027
1 (866) 793-0323

....dang, I know that number by heart after 4 hours 49 minutes on hold with them. No joke, i exported my AT&T records into Excel to find that I have spent almost 5 hours of time on the phone with this company ...mostly on hold of course.

Whereas on the GoDuctless website you'll see this Sheridan Address:
Email: sales@goductless.com
3389 Sheridan Street #125 Hollywood Fl, 33021
Toll Free: 866-793-0323

while AC Wholesalers lists this address:
3525 Tyler St., #7
Hollywood, FL 33021
1 (866) 631-6389

The phone numbers are different, but when you call either number, it pipes you through the same bungled phone tree system. When you search out this Tyler St., address on Google Earth you will see that it is a U-shaped apt. complex (a la Melrose Place) with a swimming pool in the middle. Either my office needs a pool, or this is just some guy in apartment number 7 running a drop-ship operation with a VIOP phone tree front that goes nowhere.


Other reviews of ACWholesalers and the relationship between GoDuctless and ACWholesalers as described by Trustlink's review of ACWholesalers....


RE: AC Wholesalers (also known as GoDuctless)
I recommend AGAINST doing business with ACWholesalers. Their website showed as in stock and ready to ship a mini-split system I needed to complete a project. I placed the order on a Friday and when I called Monday afternoon to inquire about the status of my order it was revealed that they did not have the item in stock and it would be more than a month before they could deliver on my order. Although the look of their websites is different, the content/text and pricing on www.acwholesalers.com and www.goductless.com is basically identical. When I asked if they were in reality the same company, the phone agent for AC Wholesaler said they are "sister" companies. Funny...they must be conjoined twin sisters since he was the same guy I talked with when I called Goductless. I had a remakably parallel experience with a goductless order. Showed on the site as in stock while I waited and waited as two *promised* shipping dates were missed. I recommend reading reviews for both companies before placing an order...and I strongly recommend that you take your business elsewhere.

Please read the rest of these horrid reviews on Trustlink....

Gentle, Gentle Hong! Sweet Hong!

I felt enthused when I received an email from Seoul with some concern about my broken AC (well, since it never worked, it never really broke, but anyway_

The advice is to check the warranty card, but unfortunately, there was none. nevertheless I felt pleased that somebody so faraway as Hong cared that I am stuck here in 94 degree heat with no AC...