On June 1st, 2010, the LG Art Cool operated from about midnight to about 8:30am. Then both the indoor and the outdoor unit iced over, and the melt destroyed the carpet in the room as well as a mattress and a bedframe.
I am now the proud owner of a smelly and ruined mattress and a mildewed bedframe thanks to this crappy AC Unit's initial tour de force. 11 months after purchase, it managed 8 consecutive hours of performance. Indeed, before it did $1800 of damage to my home in belongings, it triumphantly cooled the room for the first time.
See above, the iced-over indoor unit
...the iced over outdoor unit
the melting indoor unit
the soaked wall, carpet, and bedframe
and the most current state of the bedframe, permanently blackened with mildew, that we now live with.
On June 7th, 2010, under the recommendations of LG Operations Manager John Piquaro tel. 1(866) 793-0323, extension 7002, my HVAC tech continued calls to LG Tech Support to try to get resolution. The support ticket / claim number CDM )
On June 14th, 2010 La Plant visited my home at 1pm. He installed a Supco brand 60.000 amp surge protector ($28.99) as this was suggested by Jim West at at LG Tech SUpport. The unit was restarted at 1:10pm and turned itself off with error code C6 by 1:16pm.
I am now ready to receive a credit for the faulty unit and a portion of the expenses associated with repairing it.
All the different support codes I have received over this fun year.
Jim West LG Product Support 1(888) 865-3026
CNM 100 503 2737 01
later, CNM100 608 859 987
Grant Meyers Target Sales (305) 451-3515
Support at Go Ductless (866) 793-0323
Support TIcket #292-5152
later, Support TIcket #210-2757
John Piquero, Go Ductless (866) 793-0323
Order#1607
The LG tech center seems eager to claim that past problems have been resolved and cases closed due to LG action, when in fact, no problems have ever been resolved. This is one way I got so many different error codes for the exact same problem. For instance, in the conversation between Dave LaPlant and LG Tech Support posited that the former problem must’ve actually been error code “C06”, not “C6.” The supposed “C06” problem must’ve been resolved by the new compressor motherboard send 12/29/10, and that only now now our new problem is “C6.” Well, that is not the case. This unit has always shown exactly the same error code since the first day it was installed. That error code is “C6” not “C06.”
At this time, going outdoors to pull the plug between the compressor and the indoor unit will allow the unit to work for no more than five or ten minutes before the error code c6 returns and the unit shuts off.
Simply put, this unit doesn't work and never has. I am seeking a working LG unit of any make or model, and a complete refund of all expenses associated with tech work mandated by LG tech support.
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