I mean harm to no man.
Mssrs Tracy Janey and Jim McKintyre in LG Commercial in Madison, Alabama: John Piquaro, Operations Manager at GoDuctless in South Florida, Luis the operator at GoDuctless, Hank Jones in Go Ductless support, Greg, Victor and Jim West at LG Tech Support at 1 (888) 865-3026, Grant Meyers at Target Sales in Key Largo Florida, Tony Hong in Seoul HQ LGE, and anyone that has ever tried to help me with my non-working LG Art Cool unit gets praise from me for trying to help me.
I don't like to yell to a stranger that he is brother sucking mother chucker. In keeping with my self-imposed standard of comportment, however, I have gotten NOWHERE in repairing a simple situation: I purchased an LG product from GoDuctless.com that does not work. No quality control is 100%, and sometimes flawed products find their way into consumer's homes. However, there should be a contact, a process, an action to take, or some strategy for letting someone know of a problem. Such a channel doesn't exist for LG air conditioning products, in my 11 months of searching. I can wait on the other end of a 1(800) line until I am blue, and email and fill out online forms until I am violet, but at after nearly a year of trying to get anyone to recognize that I was shipped a faulty unit I only have the email address of this one dude in Korea. My powerlessness thus has led me, via the mob-rule democracy of the web, to create this website. IHateLG.com. Tell a friend or email me your story.
About warranty and repair problems with appliances and electronics made by Korean electronics firm LG, formerly known as Lucky Gold, now known by the motto "Life's Good" but ought to go by this slogan: "LG - at least our reputation is better than BP."
3 year and 2 month Art Cool Ductless (out of warranty by 2 months). The outside fan motor blew and took out circuit boards inside and out. Called 4 local HVAC companies before finding someone who would even look at the unit. Had multiple companies tell me they wouldn't touch LG HVAC because Tech Support and parts supply is crap and they don't want unhappy customers. $300 worth of "diagnosis time" later, I'm faced with $700 worth of parts and another $300 worth of labor to make the repairs.
ReplyDeleteLast year, I paid several hundred dollars to get a coolant hose patched (part not available for months), so this isn't the first problem.
Called LG to beg and plead for warranty coverage extension to at least cover the parts (which won't be available for over a month anyway), but no luck. 2 months past 3 years is out of warranty.
3 year old Art Cool going to the landfill and begrudgingly getting replace by a different unit.
So what did you replace with, and how did you decide what to get, and how is that working out??
DeleteHi Author, Thank you so much for providing the such a nice post. Key Largo Air Conditioning Repair is also providing the useful information about the air condition repair services.
ReplyDelete